"I cannot check the timeline logs in real-time."

If your child has turned off both data and Wi-Fi, the usage logs cannot be sent to the Mobile Fence server immediately, which prevents real-time monitoring. The logs that were not sent will be uploaded to the server in batches once the device connects to the internet, and you will be able to view them afterward.

For example, if you say, "I just spoke with my child on the phone, but the call record does not appear in the timeline logs," it is because the device is not connected to the internet. The network used for voice calls and the network used for data transmission are different. Just because a call was made does not mean the device's data is turned on.

"No logs have appeared for several days."

In this case, Mobile Fence installed on the child's device has been neutralized. Please delete and reinstall Mobile Fence on the child's device and ensure all anti-neutralization settings are applied. Instructions for reinstallation/anti-neutralization → mobilefence.com/kms/70467907

"Location history is missing or inaccurate."

This can occur if the GPS feature is turned off or if the accuracy setting is low. Setting the location accuracy to "High Accuracy" will improve this significantly. → mobilefence.com/kms/84955221

"The list of visited websites does not appear."

- If the accessibility permission is disabled, visited websites will not be monitored. Please restore the accessibility permission. → mobilefence.com/kms/51091472

- The website monitoring feature only works with the Chrome browser. This means that if your child uses the internet through apps like Naver or Daum, the visited sites cannot be tracked. Please configure the settings to restrict the use of browsers other than Chrome. → mobilefence.com/kms/98337029

"Only call/text logs are not visible."

There is a problem with the function responsible for calls/texts. Reinstalling the Mobile Fence app and enabling the MDM agent will resolve this issue.

Reinstallation method → mobilefence.com/kms/70467907

How to enable MDM agent → mobilefence.com/kms/27898754

"SMS message details are not visible."

For message details to be visible, the MDM agent must be enabled, and "Register risky keywords to observe" must be configured beforehand. Please refer to the following help guide for setup. → mobilefence.com/kms/65479615