EC-2

DEVICE_UNREGISTERED error message  

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When changes such as rule updates occur in Mobile Fence, a command is sent to the device instructing it to retrieve the latest rules from the server. At this time, a Google Cloud Server (hereinafter referred to as "Cloud") acts as an intermediary between the device and the Mobile Fence server. The Cloud and the device are connected via a unique key; if this key value is revoked for any reason, a "DEVICE_UNREGISTERED" message will appear during "synchronization."

 

  • In most cases, the DEVICE_UNREGISTERED message appears because the key between the Cloud and the device is revoked only when the app is deleted.
  • Other reasons for key revocation are unclear, and recovery is only possible by reinstalling the Mobile Fence app.
  • When in the DEVICE_UNREGISTERED state, real-time rule updates and device commands cannot be sent to the device; however, the Mobile Fence service (monitoring, blocking) continues to function normally, and timeline logs are still uploaded properly.

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Contact Us

Before inquiring...Have you been looking for this answer?
โ€ข How to block child disable Mobile Fence app?
โ€ข I want to know how to uninstall MobileFence app.
โ€ข Does a parentsโ€™ device get blocked?
โ€ข How to see the contents of Text?

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Your question has been successfully registered.
We will get back to you within 24 hours on weekdays. Thank you!

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